Version 1.1, valid from February 1, 2020.
Due to uncertainty surrounding Covid-19 situation, we need to take extra measures regarding returns. Please be advised that we may alter our standard policies below to ensure the safety of our customers, delivery drivers, and warehouse staff as needed.
Please contact Puratos Customer Service before considering any return so we can decide upon the best course of action. We cannot action any return without prior discussion.
Our Customer Service team will provide you with the latest/current procedures based on the situation specific to your delivery area and/or any governing policies.
At the time of receiving your Puratos delivery, we request that you inspect the product(s). A piece-count is recommended to ensure you have received all ordered quantity of products.
Please notate any shortages or damaged product on the Proof of Delivery and/or Bill of Lading.
After inspecting your products and notating any shortages on the Proof of Delivery and/or Bill of Lading at time of delivery, please contact Puratos Customer Service to inform of us of your shortage within 48 hours of delivery.
After inspecting your products and notating any damages on the Proof of Delivery and/or Bill of Lading at time of delivery, please contact Puratos Customer Service to inform us of your damages products within 48 hours of delivery.
We require a photograph of the damages product, with product label and codes visible to process the Damage Claim.
Upon verification and approval of Damage Claim, Puratos will issue a credit to your account.
Requests to return product must be communicated to Customer Service within 10 days of receipt. Product must be unopened and in good condition. Refrigerated & frozen products should be communicated within 48 hours.
Customer Service will issue a Return Authorization Form containing your Return Authorization number. This form must accompany the returned product.
For Puratos own truck deliveries, we will schedule the product pickup on your next scheduled delivery date. Product needs to be returned unopened and in good condition. Upon inspection and approval of the returned product, Customer Service will issue a credit to your account.