Puratos Customer Service
Services for Industry: At Puratos we understand that Industrial manufacturer's need a total solutions provider. Vertical integration means we design and manufacture every component of our products ourselves: from enzymes and emulsifiers to complete mixes. So our ingredients, recipes, and support are perfectly matched to each other. For our industrial customers, our tailor-made solutions go as far as adapting ourselves to their individual production processes. End result: the most compatible solutions possible.
An additional strength lies in our multi-specialist approach. We bring together a world of knowledge from the bakery, patisserie, and chocolate trades. Our understanding of these three markets leads to further effectiveness since, like our customers, we are driven by consumers needs.
Services for Retail: At Puratos, we understand the need to combine our technical knowledge with consumer intelligence to analyze each retailers needs and make perfectly confidential recommendations. Together, we develop tailor-made product ranges so you can have a specific, even unique style. We regularly suggest new ideas to ensure a dynamic marketing approach and varied product offering.
Services to Artisans: Crafts like bakery, patisserie, and chocolate are the result of decades of rich tradition. Being an artisan in these sectors has become a very specific and personal choice. Artisans now clearly differentiate themselves by the way they work and present their products, not by the size of their business.
We are committed to these craftsmen and to the development of their artisan identity. Our products and solutions offer them the possibility to conduct their profession with absolute peace of mind. Our demonstrators are at their disposal should they need practical information.